Customer Overview
Dial 112 is a mission-critical emergency response platform used by state police departments for handling emergency calls, dispatch operations, and incident management. The platform supports real-time communication and coordination, making high availability and reliability absolutely critical.
With increasing demand, traffic surges during emergencies, and limitations of legacy infrastructure, Dial 112 required a secure, scalable, and disaster-resilient cloud platform to ensure uninterrupted public safety services.
Business Challenges
The existing on-premises infrastructure posed several critical challenges:
- Risk of downtime impacting emergency response services
- Limited scalability during high-demand situations (festivals, disasters, law enforcement events)
- Lack of robust disaster recovery mechanisms
- Increasing dependency on aging infrastructure and manual operations
- Challenges in meeting government security and compliance requirements (MeitY, CERT-In)
- Limited operational agility and slow infrastructure provisioning
These issues created significant risk for a platform where availability directly impacts public safety outcomes.
AWS-Powered Solution by i2k2 Networks
i2k2 designed and executed a large-scale cloud migration and modernization strategy, moving 50+ servers from on-premises to AWS using a wave-based migration approach.
Key Solution Components
Enterprise Landing Zone Architecture
- Multi-account AWS setup (Prod, UAT, Dev, Shared Services)
- Centralized governance and security controls
- Hub-and-spoke model using AWS Transit Gateway
Highly Available Infrastructure
- Multi-AZ deployment across all critical workloads
- Segregated public, private, and database subnets
- Load balancing using ALB/NLB
Migration at Scale
- Migration of:
- ~30 Application Servers
- ~10 Database Servers
- ~10 Shared/Utility Servers
- Tools used:
- AWS MGN (Application Migration Service)
- AWS DMS (Database Migration Service)
Secure Connectivity
- Hybrid integration using Site-to-Site VPN / Direct Connect
- Controlled access between on-premises and AWS
Operational Excellence & Automation
- Wave-based migration strategy for risk mitigation
- Pilot migration (PoC) to validate performance
- Structured cutover planning with rollback mechanisms
This ensured minimal disruption to emergency services during migration.
Security and Monitoring
Given the sensitivity of emergency services, security and compliance were prioritized:
- AWS GuardDuty & Security Hub for threat detection and posture management
- AWS CloudTrail for audit and compliance tracking
- Centralized logging and monitoring using CloudWatch
- Role-based access using IAM policies
- Architecture aligned with MeitY and CERT-In guidelines
This provided a secure, compliant, and continuously monitored environment for critical workloads.
Outcomes & Business Impact
The transformation delivered strong operational and business outcomes:
- Near-zero downtime migration ensuring uninterrupted emergency services
- Improved system resilience with defined RTO/RPO targets
- Elastic scalability to handle traffic spikes during emergencies
- Enhanced security posture aligned with government compliance standards
- Reduced dependency on legacy infrastructure
- Faster provisioning and operational agility
The platform is now capable of handling large-scale real-time workloads with high reliability and performance.
Solution Architecture
The architecture follows a secure, enterprise-grade AWS reference model:
This architecture ensures:
- High availability
- Secure workload isolation
- Centralized governance
- Disaster recovery readiness
Conclusion
With the support of i2k2 Networks, Dial 112 successfully transitioned from a legacy on-premises setup to a modern, scalable, and resilient AWS cloud platform.
The transformation enabled:
- Uninterrupted emergency services
- Improved disaster readiness
- Enhanced scalability and performance
This initiative established a future-ready foundation for public safety infrastructure, ensuring that critical emergency services remain reliable, secure, and responsive under all conditions.
About i2k2 Networks
i2k2 Networks is the No.1 Dedicated Web Hosting company in India and a trusted name in the IT cloud hosting services industry that offers a full gamut of cutting edge enterprise solutions which drive business in today's Internet-powered world. Our folio includes Dedicated Servers, Cloud Hosting- Public, Private and Hybrid, Data Center Services, Business Email Solutions, Managed IT Services, Backup, and DR Solutions, DevOps Services, Cloud Enablement, Enterprise Hardware solutions, and various other integrated services. A team of dedicated and professionally driven IT experts conversant with diverse client requirements are available 24x7x365 to provide extended support. With superior technologies to host, design and develop high-quality websites and applications, we ensure to deliver unmatched value to our clients.