Gen-AI Capabilities for a Messaging Platform

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About Customer

Industry: Gen AI

Company is a leader in artificial intelligence, providing innovative, AI-driven solutions tailored to various industries. We specialize in advanced AI technologies, custom solutions, and scalable infrastructure, ensuring enhanced efficiency and productivity. Partner with us to transform your business with cutting-edge AI capabilities.

Current Infra

The web application of the customer was hosted on AWS, utilizing EC2 instances for web servers and RDS for database management. The messaging platform offers basic messaging capabilities without automation or AI-driven functionalities, with user authentication and management handled by a traditional database. Security measures include HTTPS for secure data transmission, alongside manual monitoring and basic logging for security and performance. The user experience encompasses standard messaging and file sharing features, with task management and report generation being manually handled. This setup resulted in a system that is functional but lacks the advanced efficiencies and capabilities provided by Gen-AI technologies.

The Challenge

The current system faced significant challenges due to its reliance on manual processes, such as time-consuming report creation and meeting summarization, which result in a high operational workload for employees. Limited automation lead to inefficient handling of repetitive tasks and a lack of workflow optimization. User experience suffers as generating insights and summaries from large volumes of messages is difficult, and the absence of automated presentation creation impacts productivity. Scalability was also an issue, as manual processes struggle to accommodate a growing user base, leading to inconsistent performance and delays in task execution.

The Solution

By implementing these AWS services, the platform overcomes the challenges of manual processes, limited automation, user experience inefficiencies, and scalability issues, leading to a more efficient, secure, and user-friendly system.

1. Enhanced Authentication:

  • Amazon Cognito: Manages user authentication and securely stores user identities, reducing the risk and complexity of managing authentication manually.
  • AWS Lambda: Processes authentication requests and integrates with Amazon Rekognition for facial recognition-based login, enhancing security and user convenience.

2. Automated Reports and Summaries:

  • Amazon Comprehend: Analyzes meeting transcripts and messages, automatically generating comprehensive reports and summaries, which saves time and reduces the workload on employees.
  • Amazon Textract: Extracts data from documents to support efficient and accurate report generation, eliminating manual data entry and processing.

3. Task Automation and Presentation Creation:

  • Amazon SageMaker: Develops machine learning models for automating repetitive tasks and creating presentations based on input data, streamlining workflow and increasing productivity.
  • AWS Lambda: Triggers automated workflows and handles backend processing, ensuring smooth and efficient execution of tasks.

4. Real-Time Monitoring:

  • Amazon CloudWatch: Sets up alarms to monitor events and detect anomalies in real-time, providing proactive issue detection and resolution.
  • CloudWatch Logs and Metrics: Offers detailed insights into system performance and user behavior, enabling continuous improvement and optimization of the platform.

Scalability and Infrastructure Management

1. Amazon EC2 Auto Scaling: Implement EC2 Auto Scaling to automatically adjust compute resources based on demand. This ensures optimal performance and cost-efficiency during varying traffic conditions.

2. Elastic Load Balancing (ELB): Deploy Elastic Load Balancing to distribute incoming traffic across multiple Amazon EC2 instances. This setup will enhance the application's availability and reliability, providing a seamless user experience.

3. Amazon CloudWatch: Set up Amazon CloudWatch for comprehensive monitoring and management of application performance. CloudWatch will provide real-time insights and alerts, enabling proactive identification and resolution of potential issues.


1. We have implemented an AWS WAF and all the traffic from the internet is coming through WAF towards infra

2. All the important instances are in the private subnet so that public access can't be achieved.

3. For the developer, VPN is provided to access the infra for development-related management and upgradations.

4. IAM, KMS and Secret Manager are also deployed to handle the access management and security of the cryptographic data

5. MFA is deployed to ensure the verified access on the infrastructure.

6. The infrastructure is well architected and as per the best practices of the AWS to achieve the security.


1. A multi-AZ infrastructure has been architected for this customer.

2. Snapshots are being taken properly with a defined frequency and kept within S3, as-per-required retention period.

Why AWS?

AWS is designed to allow application providers, ISVs, and vendors to quickly and securely host your applications – whether an existing application or a new SaaS-based application. You can use the AWS Management Console or well-documented web services APIs to access AWS's application hosting platform. AWS utilizes an end-to-end approach to secure and harden our infrastructure, including physical, operational, and software measures. For more information, see the AWS Security Center.
Using AWS tools, Auto Scaling, and Elastic Load Balancing, your application can scale up or down based on demand. Backed by Amazon's massive infrastructure, you have access to compute and storage resources when you need them. With AWS, you take advantage of a scalable, reliable, and secure global computing infrastructure, the virtual backbone of's multi-billion dollar online business that has been honed for over a decade.

Why i2k2?

Our strategy

Cloud Computing – We are highly proficient in cloud hosting serving more than 4000 Corporates with 14000+ VMs and Physical servers mainly in India.

Cloud Consulting – We are adept at delivering solutions on public cloud, private cloud, and Hybrid cloud. We are partners with AWS, Azure, Google, and other cloud providers.

Our mission
Focus to service our customers and create products that are extremely user-centric and solution-oriented with a highly-skilled technical team and a vast experience in the technology space, we have been developing products that are solving real-life issues that can service the masses

Our vision
We offer tailor-made solutions and services so that businesses can leverage the maximum benefits through us. We ensure that the delivery and quality parameters are met and remain committed to the best possible customer experience

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