Case Study - Migration & Hosting of Emergency Response Support System Infra on AWS

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Emergency Response Support System (ERSS) is the vision of Govt. of India to launch an integrated emergency response system with a single emergency number 112, to address different emergencies of citizens. ERSS is designed to address all emergency signals received from citizens through voice call, SMS, e-mail, panic SOS signal, ERSS web portal etc.

A mobile App called '112 India' is introduced by Govt. of India, to quickly raise a request for help when a person is in emergency, by pressing a button to send alert messages with location data and make emergency call to 112. This facility will aid the concerned service agencies to reach out the requestor quickly.

The automated facility being setup for this purpose in the capital cities of all States and UTs, called Public Safety Answering Point (PSAP), will handle all these emergency signals and provide assistance available to the people in distress within the best possible time with the help of Police, Fire & Rescue, Health services etc.

The Government of India envisions the Emergency Response Support System (ERSS) as an integrated solution to streamline emergency response services through a single emergency number, addressing various types of citizen emergencies. ERSS is designed to handle emergency signals received via voice calls, SMS, email, panic SOS signals, and the ERSS web portal.

Additionally, the government has introduced a mobile app that allows users to quickly request help in emergencies. By pressing a button, the app sends alert messages with location data and makes an emergency call to ERSS, enabling service agencies to respond swiftly.

A network of automated facilities, known as Public Safety Answering Points (PSAP), is being established in the capital cities of all States and Union Territories (UTs). These PSAPs will manage emergency signals and coordinate with Police, Fire & Rescue, and Health services to provide timely assistance to those in distress.

ERSS also includes real-time tracking of rescue and service vehicles on a digital map of each State/UT. This functionality ensures that the most appropriate vehicle can be dispatched quickly to assist the service requestor.

Consequently, existing emergency numbers such as 100 (Police), 101 (Fire and Rescue), 108 (Ambulance), and 181 (Women and Child Care) will be unified under a single ERSS number.

Current Infrastructure

The ERSS Command Center is based in Lucknow, with additional centers in Ghaziabad and Prayagraj to distribute the load. The Lucknow center is the main hub, handling approximately 70% of the calls. The centers in Prayagraj and Ghaziabad each manage about 15% of the calls. Currently, these centers operate with legacy IT and telecom infrastructure, supported by a DR facility located in Bengaluru.

Telecom Infrastructure

The combination of IPPBX and EPABX are forming the Telecom infra for all three centers. IPPBX is running in geo-redundant cluster mode and handling by putting the Primary stack of IPPBX server in Lucknow and the Secondary Stack is distributed over Prayagraj and Ghaziabad located IPPBX servers. These servers govern the local telecom infra of their respective locations where the TDM-based telecom infra is formed by the RJ11 cables, crons, FXO, FXS, Media gateway, and PRIs.

All the locations are connected by the IP Trunk among the IPPBX servers and all the Servers are handling the cluster using a load balancer at the front and DNS SRV at the Back.

To connect the PSTN (Public Switch Telecom Network), BSNL is providing PRI and FXO connectivity to these centers.

CRM Integration

Contact Center is developed by various vendors of the government and whenever a call lands on the Telecom infra an API is immediately fired by the IPPBX towards Contact Center containing the information of the operator who is attending this call. Every operator logged-in to the CRM page using the Username and password and every username and password is mapped with the local extension number of IPPX that are belongs to a call landing queue. Now CRM extracts all the details from the global telecom database like Name, CLI, Location, etc., and opens a GUI interface on the desktop of the operator who is handling that call.

Call Flow

Calls are landing through PRIs and FXO lines and routed toward the IPPBX where an IVR welcomes them and gives directions to reach out appropriate call queue. All the agents who are logged in to the CRM at that particular time are receiving calls through the Desk IP Phones, or Phones connected to the FXS or Softphones, and simultaneously the CRM pops up a form having the information from Global Telecom Network and the rest are the fields need to be filled by the assign the ticket to the nearest PCR team or Fire Fighter Team or Medical team or any other respective team according to need. Further, the ticket digitally needs to be updated in the form of the actions taken at each stage and once it gets resolved it will be marked closed in the CRM.

The Objective

The infrastructure (Telecom and IT) for the ERSS is designed using hybrid technologies (both legacy and advanced) and is currently hosted on-premises. The goal is to migrate all IT-related workloads to a robust cloud platform and integrate them with the telecommunication infrastructure. This migration aims to eliminate the frequent issues faced by the on-premises IT team, which are currently problematic.

The ERSS infrastructure is critical and directly impacts citizens in need or danger, handling 5,000 calls per hour, where even a single minute of downtime can jeopardize lives. The telecom infrastructure is physically redundant and highly available across India, supported by a robust and reliable backbone.

While migrating this sensitive environment might pose challenges for the IT team, ensuring the system’s robustness and reliability necessitates hosting it on a reliable cloud platform.

The Challenge

After seeing the criticalness and sensitivity of the primary infra we realized that it is not a cup of cake for anyone and we need a team who have the vast experience and technical knowledge in depth to understand the integration of the existing workloads and can identify the consequences of the migrating any workload so that we can create exact prerequisites during assess phase and can make a 200% accurate plan for migration which gives us the guarantee of successful migration.

Workloads are hosting applications that are integrated with some other applications and telecom infra using API and IPPBX and we must say it is going to be very difficult coz the various kinds of platforms are integrated and working together to facilitate a response team. So it's not going to be just a workload migration but it will become the migration of the integrated infra and platform along with the migration of all settings, customization, etc. with minimum downtime. Here are the challenges that are going to be faced by migration teams

  1. Downtime and Service Continuity

Ensuring minimal disruption to ongoing services during the migration process is crucial. Given the ERSS handles critical emergency calls, even a brief downtime can have severe consequences.

  1. Compatibility and Integration

The existing hybrid infrastructure includes both legacy and advanced technologies. Ensuring compatibility and seamless integration with the cloud platform can be complex.

  1. Data Security and Privacy

Protecting sensitive data during the migration process is paramount. Ensuring compliance with data protection regulations and maintaining high-security standards is essential.

  1. Latency and Performance

The performance of SIP services can be affected by latency. Ensuring the cloud infrastructure provides the necessary performance levels so the application can respond to Telecom infra while handling high call volumes without degradation is a significant challenge.

  1. Scalability and Reliability

The new cloud infrastructure must be scalable to handle peak loads and reliable to ensure uninterrupted service, especially during emergencies.

  1. Disaster Recovery and Redundancy

Implementing effective disaster recovery solutions and ensuring redundancy in the new environment to handle failures without impacting service availability.

  1. Cost Management

Managing the costs associated with cloud migration and ongoing operations while ensuring the infrastructure meets all required performance and security standards.

  1. Skill and Training

The IT team must be skilled in both the existing on-premises infrastructure and the new cloud environment. Training may be required to bridge any knowledge gaps.

  1. Regulatory Compliance:

Ensuring the new setup complies with all relevant regulations and standards for emergency response services, which may include data residency and local telecom regulations.

  1. Testing and Validation:

Thoroughly testing the new setup to ensure it meets all functional and performance requirements before going live is critical to avoid any service disruptions post-migration.

Addressing these challenges requires careful planning, execution, and monitoring to ensure a smooth transition to the cloud without compromising the quality and reliability of the emergency response services.

The Solution

ASSESS:

This phase was a critical and time-consuming task as it included the assessment of the very vast infra that is deployed on-premises datacenters located in different cities. Another reputed Govt Organization is assigned as SI to help them. They already have some inputs and our team also visited the datacenter to understand the nature of the application, their connectivity, integration, and accessibility on each level. The assessment includes the following steps:

  1. Inventory list from the Customer
  2. Validation of the inventory by the SI
  3. Validation of the inventory by the i2k2's team
  4. Preparation of the network diagram to show the networking, dependencies, and integration
  5. Identify the dependencies
  6. Identify the Licenses and AMC status and details
  7. Understanding the compliance and best practices that are followed by the customer
  8. Government-influenced rules and regulations that are affecting setup and specific arrangement
  9. Understanding the criticality and downtime acceptance of the customer
  10. Preparing detailed high level solution diagram
The Solution

MOBILIZE:

  1. AWS Control Tower Implementation

i2k2 will deploy AWS Control Tower, ensuring standardized, secure, and compliant multi-account AWS environments. This framework will serve as the foundation for the customer’s cloud infrastructure.

  1. OKTA Integration for SSO Authentication

Integrating OKTA for Single Sign-On (SSO) authentication adds an extra layer of security, simplifying user access management across various applications and services.

Network Architecture and Configuration

  1. Network Architecture Finalization

i2k2 finalizes the network architecture, ensuring optimal performance, security, and scalability for the emergency helpline services. This includes defining the layout of Virtual Private Clouds (VPCs) and subnet configurations.

  1. Transit Gateway Configuration

Validation of Transit Gateway configuration will be conducted, enabling efficient and secure communication between VPCs and on-premises networks. This ensures seamless connectivity for distributed services.

  1. Routing Rules Optimization

i2k2 optimizes routing rules within the Transit Gateway, ensuring efficient data flow and secure traffic routing across the network infrastructure.

  1. AWS Direct Connect Setup

To provide enhanced security and reduced latency, AWS Direct Connect will be configured. This establishes dedicated and private connectivity between the on-premises infrastructure and AWS, facilitating seamless data transfer.

 

AWS Application Migration Service

AWS Application Migration Service utilized for the migration of applications currently hosted on-premises. This service ensures a streamlined and efficient migration process.

AWS DMS for Database Migration

AWS Database Migration Service (DMS) used for migrating databases from the on-premises environment to AWS. This service ensures minimal downtime and data integrity during the migration process.

4.1. Application and Database Migration

  1. Provisioning Disaster Recovery SQL Server on Amazon EC2

Initial deployment of Amazon EC2 instances as Disaster Recovery (DR) SQL Server databases, utilizing AMD processor configurations for optimized performance.

  1. AWS Application Migration Service for Application Migration

Utilizing AWS Application Migration Service for seamless migration of on-premises hosted applications to AWS EC2 instances. This includes:

  1. Automated discovery and grouping of applications for migration batches.
  2. Analysis of application dependencies and requirements.
  3. Continuous replication and testing to ensure application integrity.
  1. AWS DMS for Database Migration

Leveraging AWS Database Migration Service (DMS) for the migration of on-premises hosted databases to AWS. This involves:

  1. Real-time data synchronization between on-premises and AWS databases.
  2. Setting up replication tasks for MS SQL, MySQL, MariaDB, and PostgreSQL databases.
  3. Schema conversion and validation to ensure compatibility and data integrity.

4.2 Networking and Connectivity

  1. Deployment of VPN Servers on EC2 Instances

Establishing secure connections between on-premises infrastructure and the AWS disaster recovery site using VPN servers deployed on EC2 Linux instances. This includes:

  1. Integration with AWS Identity and Access Management (IAM) for access control.
  2. Configuration of OpenVPN for secure tunneling.
  3. Implementation of VPC peering for private network connectivity.

 

  1. AWS Transit Gateway Implementation

Implementing AWS Transit Gateway for transitive routing, facilitating seamless communication between the on-premises network and AWS resources. This involves:

  1. Integration with Direct Connect for enhanced network scalability.
  2. Centralized routing and traffic distribution across VPCs and VPN connections.
  3. Configuration of route propagation for dynamic routing updates.
  1. Deployment of Application Load Balancer (ALB)

Enhancing availability and fault tolerance with the deployment of an Application Load Balancer (ALB) for incoming traffic distribution. This includes:

  1. Implementing health checks for automatic instance replacement.
  2. Configuring target groups for EC2 instances hosting application services.
  3. Integration with AWS Certificate Manager for SSL/TLS termination.
  1. Integration of NAT Gateway

Ensuring secure and controlled communication with the integration of a NAT Gateway to manage outbound internet traffic from private subnets. This includes:

  1. Implementation of outbound rules for network traffic filtering.
  2. Configuration of NAT instances for internet access.
  3. Monitoring and logging of NAT Gateway activities for security analysis.
  1. Establishing Direct Connect and Site-to-Site Tunnel

Secure connectivity between on-premises infrastructure and AWS through Direct Connect and Site-to-Site Tunnels, providing reliable and high-throughput connections for emergency services. This involves:

  1. Establishing BGP peering for dynamic route propagation.
  2. Configuring Direct Connect for dedicated, private network connections.
  3. Implementing IPsec VPN for encrypted communication over public internet links.

MIGRATION & MODERNIZATION

4.3 File Storage and Data Migration

  1. Deployment of Amazon FSx for ONTAP

Utilizing Amazon FSx for ONTAP for non-database data storage at the disaster recovery site. This includes:

  1. Integration with AWS Backup for automated data backups.
  2. Configuration of file systems for NFS and SMB access.
  3. Setting up snapshots for point-in-time data recovery.
  1. Provisioning Amazon S3

Utilizing Amazon S3 in Standard mode for regular data storage, ensuring high durability, availability, and performance. This includes:

  1. Implementation of lifecycle policies for data retention and archiving.
  2. Creation of S3 buckets with versioning and encryption.
  3. Utilization of S3 Glacier Deep Archive for cost-effective long-term storage of historical data.
  1. Efficient Data Migration with AWS Snowball

Employing AWS Snowball for the efficient and secure migration of existing 320 TB data to the disaster recovery site. This includes:

  1. Ordering and setup of Snowball devices for offline data transfer.
  2. Data encryption and security measures during transit and storage.
  3. Verification and validation of data integrity upon transfer completion.

4.4 Security Services

  1. Deployment of AWS Control Tower with OKTA Integration

Establishing a secure cloud foundation with AWS Control Tower deployment within the customer’s account. This includes:

  1. Integration of OKTA for Single Sign-On (SSO) authentication, ensuring streamlined access management.
  2. Configuration of guardrails for compliance and security policies.
  3. Implementation of AWS Organizations for centralized management of accounts and policies.
  1. Deployment of AWS Security Hub

A centralized hub for monitoring security alerts and compliance status across AWS accounts. This includes:

  1. Integration with AWS Config for automated compliance checks.
  2. Continuous monitoring of security findings and vulnerabilities.
  3. Customization of security insights and dashboards for actionable intelligence
  1. Integration of Amazon Detective

Utilizing Amazon Detective for analysis and identification of security issues and suspicious activities. This includes:

  1. Integration with AWS CloudTrail for detailed forensic analysis.
  2. Behavioural analysis and anomaly detection for threat detection.
  3. Automated case creation and incident response workflows.
  1. Implementation of AWS Config

Tracking and managing resource configurations continuously with AWS Config. This includes:

  1. Custom rule creation for enforcing security best practices.
  2. Configuration history tracking and change notifications.
  3. Compliance assessments and reporting for audit purposes.
  1. Utilization of AWS Key Management Service (KMS)

Ensuring secure and centralized management of cryptographic keys with AWS Key Management Service. This includes:

  1. Integration with S3, EBS, and RDS for transparent encryption.
  2. Key rotation and versioning for data encryption at rest and in transit.
  3. Hardware Security Module (HSM) integration for added key protection.
  1. Deployment of AWS Network Firewall and Firewall Manager

Utilizing AWS Network Firewall for network security, providing stateful inspection and filtering of traffic at the perimeter. This includes:

  1. Configuration of firewall rules based on application and network protocols.
  2. Centralized management of AWS WAF and Network Firewall policies with Firewall Manager.
  3. Real-time threat intelligence updates and rule updates for proactive security.
  1. Implementation of Amazon Macie

Utilizing Amazon Macie for data security, employing machine learning to discover, classify, and protect sensitive data related to emergency helpline operations. This includes:

  1. Integration with S3 and CloudTrail for continuous monitoring of data access.
  2. Automated data discovery and classification based on content and context.
  3. Policy enforcement and data loss prevention (DLP) for sensitive data protection.

4.5 Monitoring and Logging

  1. Configuration of Amazon CloudWatch

Setting up Amazon CloudWatch for monitoring resources and applications, providing real-time insights into system performance and operational health at the disaster recovery site. This includes:

  1. Visualization of performance trends and resource utilization.
  2. Custom metrics and alarms for proactive monitoring and alerting.
  3. Integration with AWS Service Catalog for automated remediation actions.
  1. Implementation of AWS CloudTrail

Employing AWS CloudTrail for auditing and logging API calls within AWS accounts. This includes:

  1. Real-time log delivery to Amazon S3 for secure storage and retention.
  2. Centralized logging of API activities for compliance and forensic analysis.
  3. Integration with Amazon Athena for ad-hoc query and analysis of log data.

4.6 Additional Security Measures

  1. Integration of Amazon Inspector

Implementing Amazon Inspector for automated security assessments, continuously monitoring AWS resources for vulnerabilities and compliance. This includes:

  1. Detailed findings and prioritized remediation recommendations.
  2. Agent-based vulnerability scanning and penetration testing.
  3. Integration with AWS Systems Manager for automated patching and remediation.
  1. Deployment of AWS Web Application Firewall (WAF)

Protecting emergency web applications from common web exploits with the deployment of AWS Web Application Firewall (WAF). This includes:

  1. Integration with AWS Shield for DDoS protection and mitigation.
  2. Rule-based filtering and mitigation of OWASP Top 10 threats.
  3. Real-time monitoring and logging of web traffic for security analysis.

4.7 DNS and Routing

  1. Configuration of Amazon Route 53

Handling DNS and routing requirements with Amazon Route 53, ensuring highly scalable and available domain name system for reliable access to emergency services hosted on AWS during a disaster. This includes:

  1. Geo-routing for directing traffic based on geographic location.
  2. Global DNS resolution with low-latency routing and health checks.
  3. Integration with AWS Certificate Manager for SSL/TLS certificate management.

4.8 Compliance and Governance

  1. Utilization of AWS Firewall Manager and Secrets Manager

AWS Firewall Manager aids compliance efforts through centralized management of security policies, ensuring consistent enforcement across AWS accounts. This includes:

  1. Integration with AWS Config for continuous compliance monitoring and reporting.
  2. Automated deployment and enforcement of AWS WAF and Network Firewall rules.
  3. Utilization of AWS Secrets Manager for secure storage and rotation of sensitive credentials.
  1. Implementation of AWS Config for Governance

AWS Config serves as a governance tool, continuously assessing and auditing resource configurations to ensure compliance with industry standards and best practices. This includes:

  1. Compliance checks against predefined security benchmarks (e.g., CIS, PCI).
  2. Custom rule creation and enforcement for configuration drift detection.
  3. Automated remediation of non-compliant resources using AWS Systems Manager Automation.
Results & Benefits

Migrating the Government of India’s Emergency Response Support System (ERSS) to AWS offers numerous benefits that enhance its capabilities in unifying various emergency services under a single number. ERSS, designed to handle emergency signals through calls, SMS, email, SOS alerts, and a web portal, features a mobile app for quick assistance. Public Safety Answering Points (PSAPs) manage these signals and coordinate with Police, Fire, and Health services for rapid response. AWS migration supports these functionalities in several ways:

Reliability and Availability:

With AWS's multiple Availability Zones and regions, ERSS can achieve high availability and fault tolerance, ensuring that emergency services remain operational even if a part of the infrastructure fails.

Scalability:

AWS provides on-demand scalability, enabling ERSS to handle high volumes of emergency signals and calls, especially during peak times or large-scale emergencies, without performance degradation.

Enhanced Security:

Team has ensure the connectivity to the AWS infra using VPN only. Amazon inspector and WAF is deployed to address the security related concerns by forming a secure network perimeter at L3 and L7. AWS offers robust security features, including encryption, identity and access management (IAM), and continuous monitoring, protecting sensitive emergency data and ensuring compliance with data protection regulations.

Compatibility and Integration

The complex hurdle is integration of the Voice network with the infra hosted on AWS and that is resolved by the AWS direct connect. The AWS transit gateway has also established the seamless connectivity and data flow between the on-prem infra and AWS Hosted Infra.

Latency and Performance

In this solution the latency is major focus that directly related to the performance. The performance of voice network backbone is also depends on the data network latency that is resolved after getting hosted the infra on AWS. Th pay as you go model provide the unlimited network bandwidth as per the need at any point of time

Scalability and Reliability

Highly scalable AWS platform added an extra advantage for the ERSS infra. As it cannot be possible to predict the volume of calls that can be going land on a particular hour to the ERSS's infra and if resources are not designed to scale automatically on-demand then it will hamper the performance of the whole system.

Disaster Recovery and Redundancy

The infra is already running DR sites on-premises and the primary infra is hosted on AWS. The advantage of seamless integrity of the AWS working fine with the on-prem DR and the customer is more than happy by knowing the existing DR site is easily connecting to the AWS's cloud platform.

Overall Impact on Productivity and Performance

Given these factors, productivity and performance gains can be substantial. The reduction in IT burden and operational costs, improved compliance management, better resource allocation, and access to advanced technologies all contribute to increased efficiency and effectiveness.

The gains in operational efficiency, risk reduction, and enhanced capabilities could lead to productivity increases in the range of 40-65%, depending on the starting baseline which was 1 Lakh calls per day in the on-prem infra and just after migrating to AWS concurrent calls are increased 5 Lakhs per day and how well these improvements are leveraged.

These percentages are indicative during the migration but after validation through specific performance metrics, such as response times, uptime, resource utilization rates, Concurrent calls that are served just after the migration, and cost savings analyses post-migration, the customer has confirmed the above indicative idea.

Cost Management

For this customer, a Bid is floated on the government's portal and when it comes to finalizing they found the cost estimated created for the AWS cloud platform is comparatively low. The project will be on a long-term basis and i2k2 quoted the resources on RI which is also an advantage of AWS to optimize the cost for long-term projects. The seamless integration and adaptability of the AWS allows customers to use some on-prem infra for DR and other related resources for which customers already paid some upfront amount and there is no need to migrate them as of now which also cuts the migration and hosting costs on AWS. The pay-as-you-go model also reflects a great cost saving for heavily used resources like bandwidth, Toll-Free Numbers, etc.

Skill and Training

After migrating to AWS, customers get technical support from i2k2 in 24X7X365. The burden on their IT team has significantly reduced and they only have to manage their Apps, not the infra. It reduces 50% of the cost and effort of their IT team.

Regulatory Compliance

The Indian Government mandates the MietY-compliant DC along with ISO9001 and ISO 27001. The abovementioned compliances are followed by AWS already and customers do not need to put extra effort to achieve their compliance.

Comprehensive Monitoring and Management:

AWS's monitoring and management tools, such as CloudWatch and CloudTrail, provide real-time insights into the health and performance of the ERSS infrastructure, helping to quickly identify and address issues.

Reduced IT Burden:

Migrating to AWS reduces the operational burden on the ERSS IT team by offloading infrastructure maintenance, updates, and scaling to AWS, allowing the team to focus on improving emergency response services.

Compliance and Certification:

AWS complies with various global compliance standards and certifications, ensuring that ERSS meets legal and regulatory requirements, which is crucial for the integrity of emergency services.

Support and Expertise:

AWS offers extensive support plans and access to expertise through AWS Support and the AWS Partner Network, providing ERSS with the necessary resources to manage and optimize their cloud infrastructure effectively.

Migrating ERSS to AWS can significantly enhance its robustness, reliability, and efficiency, ensuring that it can meet the high demands of emergency response services and provide timely assistance to citizens in need.

Disaster Recovery:

AWS's disaster recovery solutions, including automated backups and multi-region replication, ensure that ERSS can recover quickly from any failures, minimizing downtime and maintaining service continuity.

AWS's wide range of services and tools support the integration of advanced technologies like AI and machine learning, enabling ERSS to innovate and improve its emergency response capabilities continuously.

Why AWS?

AWS is designed to allow application providers, ISVs, and vendors to quickly and securely host your applications – whether an existing application or a new SaaS-based application. You can use the AWS Management Console or well-documented web services APIs to access AWS's application hosting platform. AWS utilizes an end-to-end approach to secure and harden our infrastructure, including physical, operational, and software measures. For more information, see the AWS Security Center.

Using AWS tools, Auto Scaling, and Elastic Load Balancing, your application can scale up or down based on demand. Backed by Amazon's massive infrastructure, you have access to compute and storage resources when you need them. With AWS, you take advantage of a scalable, reliable, and secure global computing infrastructure, the virtual backbone of Amazon.com's multi-billion dollar online business that has been honed for over a decade.

Why i2k2?

As an AWS Advanced Consulting Partner & Managed Amazon cloud services provider, i2k2 provides comprehensive folio of cloud solutions along with prompt and reliable support. Our partnership with AWS goes several years back, even before we formalized our association with the company in 2013. Key reason to choose i2k2 was 20 years of proven business. Talent is vast due to extensive IT exposure in India.

About i2k2 Networks

i2k2 Networks is the No.1 Dedicated Web Hosting company in India and a trusted name in the IT cloud hosting services industry that offers a full gamut of cutting edge enterprise solutions which drive business in today's Internet-powered world. Our folio includes Dedicated Servers, Cloud Hosting- Public, Private and Hybrid, Data Center Services, Business Email Solutions, Managed IT Services, Backup, and DR Solutions, DevOps Services, Cloud Enablement, Enterprise Hardware solutions, and various other integrated services. A team of dedicated and professionally driven IT experts conversant with diverse client requirements are available 24x7x365 to provide extended support. With superior technologies to host, design and develop high-quality websites and applications, we ensure to deliver unmatched value to our clients.

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