Service Level Agreement (SLA)

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Website Availability Guarantee


This Web Site Availability Service Level Agreement applies to i2k2 Networks Private Limited accounts in good financial standing (“Service”).

Service Level

i2k2 Networks Private Limited endeavors to have the content of your web site available for http access by third parties 99% of the time (“Web Site Availability”).

Cancellation Policy

One month Notice period for any cancellation of Services.


In the event that there is no Web Site Availability, i2k2 Networks Private Limited will refund the annual service charge for the Service as calculated below and as measured 24-hours a day in a calendar year, with the maximum refund not to exceed the annual service charge for the affected annum::

Website Availability Refund
97% to 99% 10%
95% to 97% 25%
90% to 95% 50%
90% or below 100%

In order for you to receive a refund on your account, you must request such refund within ten (10) business days of experiencing no Web Site Availability. You must request a refund by sending an electronic mail message to For security, the body of this message must contain your domain name, the dates and times of the unavailability of your website, and such other customer identification requested by i2k2 Networks Private Limited. Refunds will usually be applied on the renewal of hosting period. Refund to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.


Refunds shall not be provided to you in the event that you have no Web Site Availability resulting from (i) scheduled maintenance as posted from time to time at, (ii) your behavior or the performance or failure of your equipment, facilities or applications (including coding), or (iii) circumstances beyond i2k2 Networks Private Limited’ reasonable control, including, but not limited to, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

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