Web Hosting Services FAQs

Home Frequently Asked Questions

Web Hosting Frequently Asked Questions

Dedicated Server FAQs

Do I need a unique IP address for each website that I host?

No, a single IP address can be used to host various websites.

What happens in case of a server hardware failure?

In circumstances like server hardware failure, we offer free of cost repair or replacement of the hardware and back up the customer’s data with minimum downtime. To save yourself from such chaos, you can opt for our backup and data recovery services with guaranteed zero downtime.

What is the provision for adding websites to the server?

We provide you with the industry leading control panel CPanel & Plesk that helps you to manage your websites and databases.

Should I opt for a Linux or Windows dedicated server hosting?

Type of hosting required by the website is decided by the development language or the database related to the website. You can choose Linux hosting if you are using PHP, Perl, Python, or CGI scripting. Whereas in the case of ASP or ASP.NET, Windows hosting can be used.

How do you monitor the data center and the servers?

With a dedicated team of certified professionals, available round the clock, we cater to the client’s server and data center monitoring requirements.

Server Management FAQs

Do you provide Linux Server Management?

Yes, we work on a number of operating systems, and Linux Server Management is one of them.

Is your technical support available round the clock?

Yes, you can avail our dedicated technical support for server management 24x7x365.

Do you address issues like server hack or crash?

Yes, we provide a comprehensive security to your servers through Firewalls and other adequate backup measures.

How can I access my managed server?

You will be provided with the username and password details to access your server.

Can I upgrade my managed server?

Yes, you can upgrade your managed server as per your business requirements.

Business Email Services FAQs

Does your business email services include anti-virus and spam protection?

Yes, our business email services are well protected against spams and virus with the help of effective anti-virus and anti-spam tools.

What is POP3?

POP3 stands for Post Office Protocol 3. POP3 is the most widely used email protocol. It is the most systematic process to download email messages onto your computer.

What is IMAP?

IMAP stands for Internet Message Access Protocol and is an alternative to POP3 protocol used to access email messages. IMAP helps to store user’s mail folders, such as inbox, sent messages on the server. The users can view their emails through the stored mail server from anywhere across the globe.

Can the anti-spam option in the WebMail be changed?

Yes, you can change your anti-spam filter options in Webmail. You can add spam bypass and block lists.

What is mailbox storage?

Mailbox storage refers to the amount of email sent to you that Email Hosting providers stores in its mail system. Internet sent the messages to its respective user and our mails systems help the messages to get delivered to the user’s allocated mailbox.

Cloud Hosting FAQs

What is Enterprise Cloud?

An enterprise cloud is another term for cloud computing environment that offers enhanced performance and better security with reduced cost. Enterprise clouds are highly scalable and agile and support the organization’s platform, infrastructure and application to deliver enhanced web services. They have replaced the traditional approach of on-premise servers and other relevant storage systems with their fast computational speed, and reduced latency to prevent data loss.

What is a Public Cloud?

A Public cloud is defined as an open computing environment that connects people anywhere in the world to lease out a small portion of storage space over the cloud. Third-parties are responsible to manage and host Public clouds and allow users to save their personal or business-critical data. Public clouds often include service-oriented cloud computing such as SaaS, IaaS, and PaaS.

Why do we call Public cloud as a consumer cloud?

The functionality of the public cloud is based on the fundamentals of cloud computing where the host offers the services via the Internet rather than following the legacy systems. One of the basic examples is when a user wants to upload his vacation photos on the public cloud using the Internet, he is likely to use an open cloud platform such as Dropbox, iCloud or Google Drive. This is the reason why the Public cloud is often known as a consumer cloud.

What is a Private Cloud?

A Private cloud can be defined as a computing environment that is restricted to be used within a particular enterprise. It usually offered as an infrastructure-as-a-service (IaaS) or platform-as-a-service (PaaS) that include advantages such as self-service, scalability, and customization. A private cloud works via an internal network or through an Internet. Private cloud hosts are responsible for financing and maintaining the entire cloud infrastructure along with internal IT staff. Public cloud is often known as “corporate” or “internal” cloud computing environment as it is open only to those with an authorized access.

Explain a Hybrid Cloud.

A hybrid cloud computing environment is a combination of both the public and private clouds that are joined virtually to avail the services and features of both the computing environments. The effective utilization of the combined features supports huge workloads with very less cost and enhanced security which makes Hybrid cloud one of a kind. It seamlessly distributes the workloads between the private, proprietary cloud and third-party cloud. Hybrid cloud computing is a popular choice when working on a highly-transactional or dynamic data or on entities having high volumes of archived data.

Differentiate between the Private and Public Cloud.

Cloud computing services are basically classified into two forms- Public Cloud and Private Cloud. A Cloud hosting environment that offers services over the Internet and accessible by everyone is called Public Cloud Hosting. Whereas the one with network deployed within a Firewall including a restrictive management and accessibility is known as a Private Cloud environment. The major difference between them is the location of their deployment.

How can i2k2 help me to suggest a plan for my enterprise?

i2k2 offers a wide range of choices between Public, Private and Hybrid cloud plans depending upon the requirement and budget of the customers. We help to customize the service with maximum benefits. For the best cloud hosting solution for your enterprise, kindly share your queries with our sales executive.

What if a hard drive fails?

Cloud is a pool of server that combines all the data and resources together. These resources include storage, bandwidth, memory, and processing units. If any individual resource fails, say for hard drive, your virtual machine automatically gets transferred to a fully functional server within the cloud to recover the data lost.

Mention the benefits of cloud computing.

Some of the major cloud computing benefits are:

  • Reduced IT Costs
  • Scalability
  • Business Continuity
  • Flexible Work Practices
  • Access to Automatic Updates
  • Efficient Collaboration Approaches

Are i2k2 Cloud Servers behind a Firewall?

Yes, our cloud server functions behind highly secured environments, among which Firewall is just a component of the many security features that our cloud include.

How fast a Cloud Server is deployed?

Depending upon the customer’s requirement such as choice of operating system, add-on features, server requirements, i2k2 manages to deploy the enterprise cloud as soon as possible, within 20 to 60 minutes.

What are the benefits of cloud computing over VPS or Dedicated Server?

Cloud computing offers scalability- both upgrade and downgrade -on the fly to a great extent unlike VPS or dedicated servers. i2k2 offers dedicated servers easy to access, manage and control both on-premise or remotely. However, cloud servers are more scalable and deployed more quickly which makes it ideal for organizations or individuals looking for regular computing needs and they can use the resources as purchased. Cloud-computing is a more feasible option when considered for both the cost and performance factors, unlike the other choices.

If I purchased Linux, but later on decided to switch over Windows or vice-versa, then what happens to my data?

You can always switch from Linux Server to Windows Server or vice-versa as per your enterprise requirement. All you need to do is take a full backup of your existing data over virtual machines and restore. You may experience a small change in the mail server and mail transfer agent due to which your emails cannot be moved exactly as they are, so you need to download the copy of all your existing emails onto your local system through Outlook Express or whatever be your current mail client. Later, recreate the email addresses on the new virtual machine and then start using it afresh.

How can I scale my plans?

You may contact our account manager for the Cloud VPS assistance, anytime. You can scale the real cloud plan by yourself from the control panel itself. Just pay the invoice, and get started with the scaled resources immediately. You are always welcome to reach our expert account managers anytime you wish to.

How do I transfer my hosting services from my existing service provider to i2k2 Networks?

You would first be required to sign up for our services and then pay the invoice. Once the payment is successful, we will provide your virtual machine. You can then log in to your VM and restore the backup from your previous server and continue enjoying our cloud services.

What type of payments do you accept?

We accept the following types of payment:

  • Debit/Credit Card (VISA, MasterCard, American Express)
  • NEFT / RTGS / Wire Transfer
  • Cheque / Demand Draft / Pay Order
  • Direct Cash Deposit
  • PayPal

Which SQL database is available on Windows and Linux, is it MS-SQL or MYSQL?

MySQL database supports both the Linux and Windows Operating System. However, MS-SQL works only on Windows OS. We offer VMs with Apache, MySQL, and PHP by default, whereas the Windows VM MS-SQL can be requested if there is a need.

Name some of the database management tools you provide.

PHPMyAdmin can be used for MySQL databases, MSSQL can be used with a desktop tool.

Do you support the streaming video?

Yes, as per norms we do support streaming video on the cloud platform depending upon the size of the video/ multimedia file which is going to be streamed, the number of concurrent visitors and the available resources on the virtual machine.

What type of payments do you accept?

We accept the following types of payment:

  • Debit/Credit Card (VISA, MasterCard, American Express)
  • NEFT / RTGS / Wire Transfer
  • Cheque / Demand Draft / Pay Order
  • Direct Cash Deposit
  • PayPal

How do I submit a ticket?

You can raise the submission request email at support@i2k2.com from your email address. You will get an auto-response back with the service request (SR) number.

What makes i2k2’s Cloud unique?

i2k2 Networks Cloud operates from a Tier III data center with a choice of 140 OS images, three different and distinct technologies which no other competition gives currently in India.

Our business is considering moving to the Cloud, how i2k2 Networks can assist us?

To give the most accurate solution, we would like to know more about your current solution and requirements. Kindly call us at +91-120-466-3031 / +91-971-177-4040 or drop a mail at sales@i2k2.com for the same.

Do you have 24x7x365 support?

Yes, we have a comprehensive technical support department available 24 hours a day, 7 days a week and 365 days a year. You can call +91-120-466-3031 for support and talk directly without any IVR.

Can I check your download speed?

You may contact our support team and request for a test download file through email at support@i2k2.com.

What is Cloud Computing?

Cloud computing is defined as the delivery of computing services such as servers, storage, databases, networking, software, analytics, intelligence and more, over the Internet. These services aim to offer faster innovations, flexible resources, and economies of scale. Cloud computing services help the enterprise lower TCO, run infrastructure and scale business models.

Can you get Cloud Server without a Dedicated Server?

Cloud servers and dedicated servers are two different aspects of cloud computing models with different capabilities and their own set of advantages. Being two distinct solutions, their requirement varies from one enterprise to other. You can contact our sales team at +91-120-466-3031 / +91971-177-4040 and share your queries. We welcome your emails at sales@i2k2.com

How does i2k2 Cloud Server Backup Works?

We set up a cron job on Linux virtual machines and a scheduled task on the Windows virtual machine for backups that need to be taken. These backup files are then stored within the VMs. i2k2 has another product offering called Online Data Assurance that gives our customers an agent-based backup facility. For more details, visit our website or can drop a mail at sales@i2k2.com.

What redundancy does your infrastructure provide?

Our data center offers N+N Redundant Specs

What is your uptime guarantee?

We offer a 99.95% uptime guarantee.

Can applications move from one cloud to another?

Yes, we help with moving an application from one cloud to another. You may get in touch with our technical support team at +91-120-466-3031 / +91-971-177-4040 or can reach them through emails at support@i2k2.com.

Amazon Web Services FAQs

What is Amazon Web Services (AWS) Support?

AWS Support imparts help to customers on technical issues and additional guidance to operate their infrastructures in the cloud. Customers can choose a tier that meets their specific requirement, continuing the AWS tradition of providing the building blocks of success without bundling or long-term commitments.

How enhanced AWS Support Tier does differ from the basic Support?

AWS Basic Support offers all AWS customers’ access to our Resource Center, Service Health Dashboard, Product FAQs, Discussion Forums, and Support for Health Checks – at no additional charges. Customers looking for a deeper level of support can subscribe to the AWS Support at the Enterprise, Business, or Developer level.

Customers who choose AWS Support gain one-on-one, fast-response support from our AWS certified engineers. The service helps customers to use AWS products and features. With unlimited supports and pay-by-month pricing module, customers can easily get away with long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive a predictable response time and personalized support.

What sort of architecture support is offered by Support?

The support level of the organization decides the level of the architecture support it can get via the vendor. Higher service levels provide progressively more support for the customer use case and application specifics.

How many support cases can be initiated using AWS Support?

As many as you want. The basic support plans are restricted to customer support and service limits.

How can I get started with AWS Support?

You can add AWS Support during the sign-up process for any AWS product or services.

How much does AWS Support cost?

AWS Support offers different levels of service used to align the needs and budget of the organization along with the cost of our Developer, Business, and Enterprise Support plans.

What is AWS Trusted Advisor?

AWS Trusted Advisor is an application that draws upon best practices learned from the aggregated operational history of AWS, serving hundreds and thousands of AWS customers. With the help of a Trusted Advisor, AWS environment can be inspected and then it recommends about saving money, improving the system performance, or closing the security gaps.

Disaster Recovery FAQs

Why is disaster recovery important?

The disaster recovery measures help you to ascertain the steps that need to be followed in case of any contingency in the future.

What is the importance of the disaster recovery test?

The disaster recovery test is of great importance for the organization, as it enables you to assess the disaster recovery measures that are available and can be utilized during an emergency.

How often are the data backups maintained?

As a part of the disaster recovery process, we take regular backups of all the business-critical data.

What is the importance of data backups?

Data backups facilitate uninterrupted business, as it enables the recovery of business-critical data within the IT infrastructure.

Colocation FAQs

Can I take a tour of the data center before opting your colocation services?

Yes, you can visit our data centers before opting for colocation services, and check the robust security measures and the services that our data centers provide.

How much time does it take to get the colocation facility ready?

The colocation facility will be readily made available within a business day.

What type of support is extended for colocation services?

Our technical team of experts is available round the clock to support our hosting clients.

What types of services are provided under collocation services?

We provide both free and paid managed services that can be availed avail as per your hosting requirements.

SSL Certificates FAQs

What is SSL Security?

Secure Sockets Layer (SSL) is a standard security technology used to establish an encrypted link between the server and the client- usually a web server (website) and a browser, or a mail server and a mail client. The SSL technology allows the sensitive information to be transmitted securely over the internet as the data is protected by encryption methodology which prevents eavesdropping and data tampering. SSL assures the vendors and customers about their data transit where they are required to initiate an SSL session. The SSL session is often displayed by the little gold padlock, with the address bar starting with https tag instead of HTTP.

Why do I need SSL Security?

SSL secures millions of data on the Internet every day, especially while an online transaction or when transmitting sensitive information. Businesses these days are bind to deal as an e-commerce module in one way or another. Internet users now can easily secure themselves while giving or collecting information through SSL encryption.

What happens when the SSL certificate expires?

In case of expiry of the SSL certificate, it needs to be renewed, as you will not be able to run secure website transactions.

What should be done in case of a problem with SSL certificate?

If you find any problem with the security of your SSL certificate, immediately contact our technical experts who will fix the problem.

What all browsers do the SSL certificates support?

The SSL certificates are well supported by almost all the current browsers and devices.

How does an SSL certificate functions?

These certificates help to establish a secure communication channel between the server and the browser by data encryption, thus providing safe Internet transactions.

What is a wildcard SSL certificate?

These certificates secure the website URLs along with numerous subdomains at the same time.

Why should I purchase my certificate from i2k2 Networks?

If you purchase your certificate directly from i2k2, you can save yourself the hassle of installing the certificate on your own by i2k2 automatically installing the certificate for free. In addition to free installation, SSL certificated from i2k2 is comparatively less expensive than purchasing the certificate directly through the vendor.

Will i2k2 install the certificate for me?

Yes. If you have ordered your certificate through i2k2, you can request an automatic install from i2k2 at no additional cost.