HOM Manage Services
Customer Overview
Customer Name: HOM
Industry: Healthcare Revenue Cycle Management (RCM)
Regions: United States & India
Engagement Model: AWS Managed Services
Delivery Partner: i2k2 Networks
HOM is a trusted partner to healthcare payers and professionals across the US and India, delivering Revenue Cycle Management (RCM) services. HOM required a secure, scalable, and automated AWS environment to process large volumes of clinical data, automate ICD/HCC coding using AI, and ensure strict HIPAA compliance.
Business Challenges
HOM faced growing operational complexity while handling large volumes of clinical data from multiple EMR platforms. Their legacy infrastructure lacked scalability, automation, and compliance governance, making it difficult to meet regulatory timelines and business growth.
They required:
- A serverless, fault-tolerant AWS platform
- AI-powered automation for medical coding
- End-to-end data security and governance
- A managed operations model for compliance and performance
Key Challenges
- Scalability: Handling rapidly increasing clinical data volumes
- Security & Compliance: Ensuring HIPAA compliance and PHI protection
- Manual Processes: High dependency on manual coding and validation
- Operational Visibility: Limited monitoring, logging, and alerting
- Deployment Risk: Manual releases and configuration drift
AWS-Powered Solution by i2k2 Networks
i2k2 Networks designed and implemented a fully managed, cloud-native AWS architecture:
- Amazon S3: Secure document storage
- Amazon SQS: Event-driven orchestration
- AWS Lambda: Serverless processing
- Amazon Textract: OCR extraction
- Amazon Bedrock: AI-driven ICD/HCC classification
- Amazon DynamoDB + MySQL (EC2): Knowledge repository
- AWS Glue: ETL pipelines
- Amazon OpenSearch: Analytics & search
- Application Load Balancer + AWS WAF: Secure access
- VPC (Multi-AZ): High availability network design
- CI/CD: CodePipeline, CodeBuild, CodeDeploy
Solution Highlights
- Fully serverless ingestion and processing
- Automated AI-driven ICD/HCC code extraction
- Secure, HIPAA-ready architecture
- CI/CD-driven change management
- End-to-end workflow orchestration
Security & Compliance
- HIPAA-aligned IAM policies
- Encryption at rest and in transit
- AWS WAF for edge security
- CloudTrail audit logs
- AWS Security Hub centralized compliance
Scalability & High Availability
- Multi-AZ VPC architecture
- Auto Scaling Groups
- Serverless compute
- DynamoDB auto-scaling
- Fault-tolerant event pipelines
Notification & Operational Efficiency
- Amazon SNS for alerts
- Event-based triggers via SQS
- Automated error handling using Lambda
- CI/CD for zero-touch deployments
Security and Monitoring
- Amazon CloudWatch metrics, logs & alarms
- Amazon GuardDuty threat detection
- AWS Config compliance monitoring
- Centralized dashboards and reports
Outcomes & Business Impact
|
Area |
Improvement |
|---|---|
|
Coding Efficiency |
70% reduction in manual effort |
|
Compliance |
Audit-ready posture |
|
Availability |
99.9% service uptime |
|
Processing Speed |
3× faster data pipelines |
|
Security |
Real-time threat alerts |
Conclusion
Through a fully managed AWS solution, i2k2 Networks transformed HOM’s healthcare data processing platform into a secure, scalable, AI-enabled, and compliant cloud environment aligned with AWS MSP best practices. This solution ensures operational resilience, regulatory compliance, and continuous innovation.
About i2k2 Networks
i2k2 Networks is the No.1 Dedicated Web Hosting company in India and a trusted name in the IT cloud hosting services industry that offers a full gamut of cutting edge enterprise solutions which drive business in today's Internet-powered world. Our folio includes Dedicated Servers, Cloud Hosting- Public, Private and Hybrid, Data Center Services, Business Email Solutions, Managed IT Services, Backup, and DR Solutions, DevOps Services, Cloud Enablement, Enterprise Hardware solutions, and various other integrated services. A team of dedicated and professionally driven IT experts conversant with diverse client requirements are available 24x7x365 to provide extended support. With superior technologies to host, design and develop high-quality websites and applications, we ensure to deliver unmatched value to our clients.