AWS Config Service Delivery
Industry: Dial 112
Partner: i2k2 Networks
Customer Overview
Dial 112 is a mission-critical emergency response platform that requires high availability, strong security controls, and continuous compliance. The organization operates under strict regulatory and operational requirements where system downtime, data exposure, or configuration drift can directly impact public safety services.
To support its digital operations, Dial 112 runs its workloads on Amazon Web Services (AWS) using a modern, segmented cloud architecture. The platform is built on Amazon EKS and follows a multi-environment strategy with clearly separated UAT and Production environments supported by a centralized Governance layer.
The primary goal of Dial 112 was to implement a compliant, auditable, and secure cloud environment that provides full visibility into resource changes while enforcing consistent governance across all AWS accounts.
Business Challenges
Dial 112 needed to ensure continuous compliance across its cloud infrastructure while maintaining the agility required for application development and emergency response systems.
The organization faced challenges in maintaining configuration consistency, tracking changes, and preparing for audits. Manual checks and decentralized controls increased operational risk and slowed down response times. A centralized, automated compliance framework was required to ensure governance without impacting delivery velocity.
Key Challenges
- Lack of centralized configuration and compliance monitoring
- Risk of unauthorized changes in Production environments
- Manual and time-consuming audit evidence collection
- No automated remediation for non-compliant resources
- Need for strict environment isolation with centralized oversight
AWS-Powered Solution
A centralized AWS Config SDP framework was implemented to provide continuous compliance and governance.
A shared Governance account aggregates configuration data from UAT and Production using AWS Config Aggregators. Compliance standards are enforced through AWS Config Rules and Conformance Packs, while AWS Lambda performs automated remediation.
All logs and configuration snapshots are stored in encrypted, versioned Amazon S3 buckets, and activity is centrally tracked using AWS CloudTrail across all regions.
Solution Highlights
- Segregated UAT and Production VPCs
- Centralized Governance account
- AWS Config rules, aggregators, and conformance packs
- CloudTrail enabled across all regions
- Encrypted S3 audit and snapshot buckets
- Automated remediation using Lambda
- Terraform-based infrastructure provisioning
- Jenkins-based CI/CD pipeline
Security & Compliance
- Continuous monitoring using AWS Config
- Real-time detection of configuration drift
- Automated remediation for security violations
- Centralized audit logs via CloudTrail
- KMS encryption for logs, snapshots, and EKS data
- Role-based access with SSO and IAM
AWS-Powered Solution
Scalability & High Availability
- EKS clusters deployed across multiple Availability Zones
- ALBs deployed across multiple public subnets
- Multi-AZ durability for AWS Config, CloudTrail, and S3
- Infrastructure managed as code using Terraform
Cost Optimization & Operational Efficiency
- Reduced manual compliance checks
- Faster audit readiness
- Automated remediation reduces operational overhead
- Optimized CI/CD pipelines
- Standardized governance architecture reduces duplication
Security and Monitoring
- AWS Config compliance dashboards
- Centralized CloudTrail logging
- Automated remediation alerts
- Encrypted audit data storage
- Continuous configuration tracking
Outcomes & Business Impact
- Improved compliance visibility
- Reduced audit preparation time
- Enhanced security posture
- Lower operational risk
- Standardized governance across environments
- Faster issue detection and resolution
Conclusion
The AWS Config implementation enabled Dial 112 to achieve continuous compliance, secure governance, and full visibility across its AWS environment. The architecture supports the organization’s mission-critical requirements by providing a resilient, auditable, and secure cloud foundation while maintaining the agility required for modern application delivery.
Why i2k2
i2k2 Networks is an AWS Partner specializing in cloud architecture, API-driven platforms, security, and operational excellence. We help organizations design, build, and operate scalable, secure, and resilient cloud-native solutions on AWS.
About i2k2 Networks
i2k2 Networks is the No.1 Dedicated Web Hosting company in India and a trusted name in the IT cloud hosting services industry that offers a full gamut of cutting edge enterprise solutions which drive business in today's Internet-powered world. Our folio includes Dedicated Servers, Cloud Hosting- Public, Private and Hybrid, Data Center Services, Business Email Solutions, Managed IT Services, Backup, and DR Solutions, DevOps Services, Cloud Enablement, Enterprise Hardware solutions, and various other integrated services. A team of dedicated and professionally driven IT experts conversant with diverse client requirements are available 24x7x365 to provide extended support. With superior technologies to host, design and develop high-quality websites and applications, we ensure to deliver unmatched value to our clients.