Client Overview
AKNATPA is a Third-Party Administrator (TPA) offering comprehensive insurance claim processing and administrative services. The platform enables digital workflows for faster claims, efficient policyholder communication, and seamless collaboration between insurers and healthcare providers.
Industry: Insurance | HealthTech | FinTech
Cloud Platform: Amazon Web Services (AWS)
Industry
FinTech | Digital Payments | Government Services
Business Challenges
- Security & Compliance: Needed end-to-end protection and adherence to IRDAI and data privacy regulations.
- Traffic Surges: Policy renewals and mass claims caused bottlenecks and service degradation.
- Complex Workflows: Claim, scheduling, and policy data systems needed to function in sync.
- Downtime Risk: System availability was crucial for healthcare-related transactions.
- Manual Monitoring: Led to delays in detecting and resolving outages or anomalies.
Why AWS?
AKNATPA chose AWS for its:
- Proven resilience and uptime with multi-AZ deployments
- Built-in monitoring, alerting, and compliance tools
- Elastic scalability with load balancing and auto-scaling
- Advanced security via IAM, WAF, GuardDuty
- Pay-per-use pricing to reduce infrastructure spend
Solution Overview
AKNATPA migrated to a secure, fault-tolerant AWS architecture tailored to healthcare and insurance compliance needs.
Key Architecture Components
- Amazon CloudFront + AWS WAF: For secure, low-latency content delivery and web application protection.
- Application Load Balancer: Balanced load across services like claim processing, scheduling, and admin tools.
- Amazon EC2 + RDS (MySQL): Provided core application and database services with failover support.
- MongoDB (primary + slave): Enabled scalable data storage for real-time and historical data.
- Amazon S3 + SES: For document storage and transactional email notifications.
- CloudWatch, GuardDuty, Config, IAM, KMS: Ensured monitoring, compliance, threat detection, and access control.
Results & Benefits
Secure & Compliant Operations
- Reduced average resolution time for security issues from 2 hours to 15 minutes; improved compliance reporting accuracy to 99.9%.
High Availability
- Increased uptime from 98.5% to 99.99%, eliminating over 8 hours of annual downtime.
Optimized Performance
- Reduced page and API latency from 1.2s to 500ms (↑60% improvement); increased transaction throughput.
Operational Efficiency
- Manual system checks reduced by 50%; alert resolution time improved from 90 minutes to 20 minutes.
Scalable & Cost-Efficient
- Supported 2x user growth while reducing over-provisioning; saved ~20% in monthly infrastructure costs.
Baseline vs Improved
| KPI / Metric | Baseline (On-Premises) | After Migration (AWS) | Improvement / Outcome |
|---|---|---|---|
| Security Issue Resolution | Avg. 2 hours per incident | 15 minutes per incident (CloudWatch + SNS + GuardDuty) | ↓ ~88% faster resolution |
| Compliance Accuracy | Manual audits, ~95% accuracy | Automated via AWS Config & CloudTrail, 99.9% accuracy | ↑ Improved audit readiness |
| Application Uptime | 98.5% (~8 hrs downtime/yr) | 99.99% (<1 hr downtime/yr with Multi-AZ) | Eliminated ~8 hrs downtime annually |
| Page & API Latency | ~1.2 sec avg | ~500 ms avg with ALB + CloudFront | ↓ ~60% faster |
| Transaction Throughput | Limited by on-prem infra | Auto-Scaling doubled throughput capacity | ↑ 2x user growth supported |
| Alert Resolution Time | 90 minutes avg | 20 minutes avg (proactive monitoring) | ↑ ~78% faster |
| Manual System Checks | ~40 hrs/month | ~20 hrs/month (automation + dashboards) | ↓ 50% ops effort |
| Infra Cost (Monthly) | Over-provisioned CapEx | Optimized EC2, RDS, S3 usage | ↓ ~20% cost savings |
Conclusion
Migrating to AWS allowed AKNATPA to modernize its insurance platform, enabling high availability, compliance, scalability, and real-time claims processing. This transformation established a strong digital foundation for future expansion and integration with omnichannel insurance ecosystems.
Why i2k2?
About i2k2 Networks
Your Trusted Technology Partner:
Established in April 1999, with just a few clients and 4 employees, i2k2 Networks has now grown into a leading data center and web hosting company with more than 4000 clients across the globe. At i2k2, we work on a philosophy of commitment toward our customers and take total ownership to keep the customer’s application online and make data secure. We get motivated by our client’s success and help them to scale their business with cutting-edge technologies and requisite expertise.