Case Study - Company: Goyal Brothers

The organization relied on fragmented communication channels, which led to inconsistent and sometimes inappropriate distribution of internal information. Employees frequently received irrelevant updates or lacked access to critical data required for their roles. This misalignment not only slowed down decision-making but also posed risks to data confidentiality, especially when sensitive information reached unintended recipients.

Key challenges included:

• Lack of role-based content filtering.
• Inability to maintain information confidentiality based on organizational hierarchy.
• Absence of centralized knowledge access.
• Need for a scalable solution that could adapt to growth and varying user loads.
• Gaps in security monitoring, user authentication, and compliance tracking.

To address these issues, i2k2 Networks developed a Generative AI-powered chatbot integrated with AWS, designed to intelligently distribute internal information based on employee roles and responsibilities.

The chatbot system ensured contextual content delivery by aligning with the company’s organizational structure. Role-based filters ensured that managerial, executive, or general staff only accessed information relevant to their duties. This not only streamlined access but enforced strict access controls and compliance with data governance policies.

Solution Highlights

Generative AI and Backend Integration

• Amazon Bedrock: Powered the chatbot’s natural language understanding and generation, delivering context-aware and human-like responses.
• Amazon DynamoDB: Stored user session data, interaction logs, and role-based access rules for fast, scalable data access.
• Amazon OpenSearch: Enabled intelligent querying of chat history, allowing the system to learn from and personalize responses based on past interactions.

Application Infrastructure & Scalability

• AWS Fargate with Amazon ECS: Ensured containerized backend services could scale dynamically to match user demand.
• AWS EC2: Used for testing, staging, and pre-deployment environments.
• CI/CD Pipelines: Built using AWS CodePipeline, CodeBuild, and CodeDeploy, allowing automated deployments and fast iteration cycles.

Security & Compliance

• AWS WAF: Protected the application from web exploits such as SQL injection and cross-site scripting.
• Amazon GuardDuty: Continuously monitored for potential threats or unauthorized behavior.
• AWS Secrets Manager: Secured API keys and credentials, providing fine-grained access control.
• AWS CloudTrail: Captured and logged all API activity for audit readiness and compliance assurance.
• Amazon CloudWatch: Enabled real-time performance monitoring, metric collection, and alerting for application health and usage insights.

Frontend and User Interaction

• Amazon SNS: Delivered instant notifications to system administrators in case of anomalies, updates, or alerts.

• 100% role-based information accuracy, eliminating data overexposure and communication noise.
• Enhanced internal data security, with complete visibility and control over access and activity.
• Reduced administrative overhead, by automating access management and streamlining content delivery.
• Scalable architecture capable of handling organizational growth without performance degradation.
• Improved employee productivity and satisfaction through targeted, timely, and reliable access to relevant information.

By combining the power of Generative AI and a full suite of AWS cloud services, i2k2 delivered a secure, scalable, and intelligent chatbot platform that revolutionized internal communication for the client. The solution not only resolved critical challenges around information flow and confidentiality but also laid the groundwork for continued innovation in enterprise knowledge management.