Technology Use
- AWS Bedrock / LLM conversational AI
- Integration with hospital scheduling system & doctor calendar
- DynamoDB / RDS for appointment data
- SMS/WhatsApp/Email notification integration
Problem Statement
Patients face difficulty booking appointments due to phone call queues, manual coordination, and availability visibility. Staff spends time managing repetitive scheduling queries.
Benefits
24/7 self-service appointment booking
Real-time doctor availability and calendar sync
Reduces workload on hospital staff
Faster patient onboarding and reduced waiting time
Multilingual & multi-channel (Web/WhatsApp/IVR)
How It Works
- User interacts with chatbot to request an appointment (symptoms, doctor preference, date/time).
- AI checks doctor schedules and nearest available slots.
- User confirms the suitable appointment time.
- System books the appointment, updates the doctor’s calendar, and notifies the patient.
- Reminders and follow-up messages sent automatically.