Escalation Matrix

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Escalation Matrix Procedures offered by i2k2

At the threshold for this year, our resolution is to work with new vigor and provide excellent services to all our valued customers.

We would like to assure that we will continue to focus on fulfilling our customers’ requirements as we consider it our top priority. Besides, we will always maintain great transparency and ethics in carrying out all of our business operations flawlessly, and stand by your side whenever you need us.

In this endeavor, we will make sure that your queries are resolved within the shortest possible turnaround time. For this purpose, we have set up an effective ‘Escalation Matrix’ by using numerous access points so that you can reach out to us without any hassle. Our primary objective is to provide you with personalize service and make it a delightful experience for you.

If at all you face any issue, immediately escalate your query by dropping us an email at the following email addresses:

Level of Escalation Contact Person Designation Email ID Phone
Level 1 Technical Support Team Technical Engineers +91-120-4663000

+91-82858 51111

Level 2 Himanshu Joshi

Hanish Rohilla

Vishal Saxena


Rajesh Kumar

Technical Leads +91-120-4663000

+91-82858 51111

Level 3 Rahul Pathak

Vinay Sharma

Sanjay Singh

Team Managers / Solution Architect




Hari Prasad AG Head of Department (Technology Team) +91-120-4663038
Kamleshwar Bhatt COO +91-120-4663044