IT infrastructure is the backbone of any digital business, especially if it has customers across the globe. These days no business can sustain and grow, without effectively managing its IT infrastructure that includes servers, networks and backup devices. On top of that, businesses also need to ensure that operations never take a backseat due to technical glitches caused by calamities or due to human errors. Opting for IT managed services can help ensure that you focus only on the core functions of your business. Continuing the discussion further, the blog gives you a brief guide to managed IT services.
Brief overview Guide To Managed IT Services –
Definition of Managed IT Services
IT managed services is a practice wherein an organization transfers the entire IT management and operations to a third party service provider. The service provider is solely responsible for delivering the services and ensure no technical glitches hamper the IT operations. All in all, IT managed services is a strategic method to improve operational efficiency of a business as owners no longer need to manage an in-house team of IT experts. This is an outsourcing model where the client is only left with the job of approving changes to the IT infrastructure whereas maintenance and support is mostly provided through an offshore team.
Concept of Managed IT Services
IT managed services is not a “one size fits all” solution that would suit every organization as each IT infrastructure or technical environment is unique and deserves consideration. The service provider visits the client site to analyze the IT requirements and technical challenges before suggesting a customized solution. After the service provider takes over the IT management and operations, they are bound by a “Service Level Agreement” or “SLA.” In most cases, business users at the client side log technical issues through a ticket management system that are attended remotely through voice, chat and email support. The service provider has the role of streamlining the IT operations to an extent that may put an end to recurring issues.
Advantages of Managed IT Services
IT managed services offer a number of unique benefits that the traditional, in-house model may take a while to provide. Notable advantages include:
- Predictable Costing
- Lower Total Cost of Ownership
- SLA backed delivery
- A consistent, high quality IT delivery
- More focus on core business functions
- Improved Customer Satisfaction
The Bottom Line
Transitioning to an IT managed services model is not an overnight task and takes time. The process involves a number of tasks including costing, procurement of servers and network appliances, defining SLAs among a few. Nonetheless, IT managed services is a beneficial proposition for any client as they can expect to see a drastic reduction in IT downtimes and get constant value additions to achieve overall IT objectives.