Escalation Matrix

At the threshold of 2016, our resolution is to work with new vigor and provide excellent services to all our valued customers.

We would like to assure that we will continue to focus on fulfilling our customers’ requirements as we consider it our top priority. Besides, we will always maintain great transparency and ethics in carrying out all of our business operations flawlessly, and stand by your side whenever you need us.

In this endeavor, we will make sure that your queries are resolved within the shortest possible turnaround time. For this purpose, we have set up an effective ‘Escalation Matrix’ by using numerous access points so that you can reach out to us without any hassle. Our primary objective is to provide you with personalize service and make it a delightful experience for you.

If at all you face any issue, immediately escalate your query by dropping us an email at the following email addresses:

Level of Escalation Contact Person Designation Email ID Phone
Level Technical Support Team Technical Engineers support@i2k2.com +91-120-4663000
+91-82858 51111
Level 2 Santosh Verma
Naveen Kumar
Balmiki
Technical Leads support@i2k2.com +91-120-4663000
+91-82858 51111
Level 3 Vinay Sharma
Rahul Pathak
Sanjay Singh
Team Leads vinay@i2k2.com
rpathak@i2k2.com
sanjay@i2k2.com
+91-120-4663053
+91-120-4663025
+91-120-4663035
Hari Prasad AG Head – Technical Support hariprasad@i2k2.com +91-120-4663038
Kamleshwar Bhatt COO kamal@i2k2.com +91-120-4663044
Rahul Aggarwal CEO rahul@i2k2.com +91-120-4663030