Jindal Intellicom is an integrated Information Technology & Business Process Outsourcing Company providing high-quality and cost-effective customer management and business process solutions.
Intellicom is part of the Jindal Organization, one of India’s largest business houses. Operating globally for over 40 years, the Jindal Organization is India’s largest steel manufacturer with an employee base of over 75,000 people, and with annual revenue of over US$ 20 Billion with seven steel plants in India and three steel mills in the US. Besides steel manufacturing, our group companies include travel, network infrastructure, electronic switchgear, power generation and various consulting companies to name but a few.
Intellicom stated 12 years ago, at their startup phase they were looking for a robust email infrastructure and cost effective solution which can help to sustain business growth.
Intellicom had a big challenge in front of them to get a robust email infrastructure with managed support which can meet their business needs and SLA. Being in a BPO industry, email is backbone of their communication. They needed a solution which can work in complete sync with their internal users (LAN based users) and external users (Internet Users).
Why i2k2 Networks:
i2k2 Networks offers dedicated servers for large enterprises and high traffic websites, i2k2 have a dedicated team of professionals for Public and Hybrid Cloud Solutions. i2k2 solution give the customer complete control with unmatched customization, installation, configuration, flexibility, scalability, and 24/7 comprehensive support. Customer do leverage our expertise and solutions to get the ultimate hosting experience for their website and clients.
At this point of time i2k2 came into picture and after analyzing their requirement, suggested Zimbra enterprise email solution. i2k2 continuously manage their mail server infrastructure and provided them unlimited access to our support team, so that they can work in worry free work environment.
A MAJOR FAN OF FANATICAL SERVICE, Intellicom – IT manager ……… can remember their earlier days how fearful he was regarding the mail migration and downtime suggestion offered by other vendors. But i2k2 team completed their data migration without any data loss and downtime.
He says “In project deployment phase i2k2 team was very proactive. They kept in mind each and every factor and planned in such a way that our work was unaffected.”
In early adaption phase their professional visited us multiple times to trained users. For few uses they have organized one to one session. As result we did not faced any change resistance from users.
Service above & beyond:
i2k2 assisted Intellicom to migrate their old data and deployed Zimbra Collaboration suite without any downtime. Solution required by Intellicom was a bit complex as they have users in two different environment. They have one set of users who works on LAN and other sets of users work via internet.
IT Manager…… says “i2k2 team has designed our solution in such unique way that both the user sets are using their email continuously since past 12 years. Their clustered defined mail server architecture never made our service down and affected our business.”
“Whenever I need i2k2 help they are ready to help on phone and e-mail to solve the issue on real time. i2k2 has continuously given the consultancy and upgraded our mail server solution time to time when its required.” “Working with i2k2 is always a good experience as they know what service is. They always work in parallel with business on technology side so that you can concentrate on your business.”